Consumer/Shopper Support

GlobalCollect is a Payment Service Provider who collects, processes, and reports payments on behalf of internet, direct mail, and catalog companies.

• Delivery status
• Cancellations
• Receipts, confirmation emails, payments
• The quality and quantity of the goods you have received
• Purchased product or service

You can find the retailer or online store contact details on their website or your purchase receipt.

If you would like to check the status of your payment, you can do this from our online payment status interface:

• credit card payment status check
• direct debit payment status check
• bank transfer payment status check

Please note that the payment status check can only be performed on transactions that have been processed within the past 3 months. For older transactions, please contact the shop directly where you placed the order.